- A dedicated cloud project (VPC) with reserved resources
- A private network and complex integrations under a separate SOW
- A release window agreed with you, with an option to pin the version
- Full white-label, multi-brand support and the Enterprise edition
Isolation and infrastructure
A separate application deployment inside a dedicated cloud project (VPC), with resources reserved for the customer instead of drawn from a shared regional cluster. The database, secrets, task queues, vector store (RAG) and file storage each run in their own contour, separate from other customers. In Standard Cloud only the database is separate; here the whole contour is.
Where your data physically lives
The application and database run in a dedicated cloud project (VPC) in Kazakhstan: resources are reserved for the customer and the network is private. Personal data is stored in Kazakhstan under Law No. 94-V, but the contour is not shared with any other customer.
Who updates it, and in what windows
The release window is agreed with the customer instead of set by the platform. This contour also supports a controlled version pin, an option Standard Cloud does not offer. Backups remain the vendor's responsibility.
What's included in support
The same support tiers as Standard Cloud apply, framed around the dedicated contour: response and restore times are measured against the customer's own instance rather than the shared platform. Premium support and higher availability (HA/DR) become available once the contour passes readiness review. The Enterprise edition is sold only on Dedicated Cloud or On-prem; it is not available on Standard Cloud.
Responsibility zones
The vendor still runs infrastructure, releases, backups and platform availability, now inside the customer's own reserved cloud project. The customer remains responsible for the data it uploads, employee access rights and the content of its configuration. This stays a vendor-operated cloud model, not customer-hosted infrastructure as in On-prem.
Who it's for
A fit for companies from 200 employees, and for regulated organizations of any size: banks, microfinance institutions, government and quasi-government bodies, or any company that needs a private network. The choice once Standard Cloud's shared infrastructure is not enough.
FAQ
How does Dedicated Cloud differ from Standard Cloud?
In Standard Cloud the network and compute pool are shared across the class, while the database is already the customer's own. In Dedicated Cloud the whole contour is reserved: cloud project (VPC), database, secrets, queues, vector store and file storage, with resources set aside for the customer.
How does Dedicated Cloud differ from On-prem?
The vendor operates the infrastructure in both cases here: releases, backups and availability stay on the vendor's side, only now inside the customer's own reserved cloud project. On-prem infrastructure is provided and controlled by the customer itself.
What SLA options are available on Dedicated Cloud?
A contour-specific SLA applies. Once the contour passes readiness review, Premium support and higher availability (HA/DR) with agreed recovery targets can be added: the only Cloud class where those tiers are available.